Frequently asked questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

We used to charge a shipping fee to our customer when we first started selling online. Along the way, we manage to form a good relationship with our overseas partners. Now, we are proud to introduce free shipping with tracking information to our valued customers. We believe excellent buying experience is the key success of our store, and we hope to continue improving this aspect of our store. Email us at support@decochest.com if you have any inquiry.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.